Eatabag O

False Advertising

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I bought a product that said it worked on my toilet but they clearly never even tried it. I have a mansfield toilet and they said the new flusher fit and while it did actually fit it also LOCKED THE FLAPPER OPEN.

Flushing a toilet and the water continuing to drain from the tank into the toilet IS NOT HOW A TOILET IS SUPPOSED TO FUNCTION!

Just messed up. I paid extra for shipping too so i could use the hall toilet again w/o getting my hand wet reaching in the tank to flush it.

It's so badly designed I honestly considered just designing something and 3d printing it.

Pathetic.

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Loss:
$20
Cons:
  • Lie on their packaging

Preferred solution: Full refund

User's recommendation: Don't believe what they tell you. If it's "Universal fit" it probably isn't.

Pat R Rjn

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Verified Reviewer

Purchased new valve, was missing rubber seal under csp

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Fluidmaster - Purchased new valve, was missing rubber seal under csp

Bought a toilet float that did not have a seal under the cap. Customer service didnt believe me.

Over the last 5 years Ive purchased 6-7 of these valves. 3 were bad.

This was the worst.

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Pros:
  • Availability
Cons:
  • Poor quality

Preferred solution: Apology

User's recommendation: Find different brand

Sandra M Zlc

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Supporter
| map-marker San Juan Capistrano, California

Refusal to Refund Product That Cannot be Used

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Updated by user Apr 13, 2023

I have heard nothing from Fluidmaster to-date.

Original review updated Mar 14, 2023
I purchased the Fluidmaster Flush'nSparkle. I was not able to install this product in my toilet and did not see the same assembly as on their instructions.

I called their Tech Support and talked to Jesus M. He asked that I send a picture of the inside of my toilet so he could advise how I could install this. I received an email from him asking a technical question about the inside of my toilet. I explained that I had no idea what he was referring to and would like a refund.

He told me there is no refund on this product.

However, their website states refunds are via their "technical support". Their handling of me as a customer and consumer is atrocious and is simply a runaround.
To-date FluidMaster has not offered any resolution to this issue.
View full review
Loss:
$25

Preferred solution: Full refund

User's recommendation: DO NOT BUY PRODUCTS FROM FLUDMASTER

Anonymous
map-marker Clarksburg, West Virginia

Happiness

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My husband, 75, has never fixed anything. However, to save money he bought a Fluid Master Fill Valve. After he finished, no cursing needed, he told me they were the best instructions he ever used, and was totally pleased with Fluid Master and himself.

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User's recommendation: Use this product, you won't be sorry.

Reshonda Hjg

Fill valve failure

Stem broke that hold Flush seal

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rick w Ytn

Poor design on kit 540AK

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I'm complaining about the Toiled Flush Valve Kit 540AK , the adjustable tower does not stop water from leaking in-between the 2 sections so when you raise the outer tower to allow a higher water level you get Ghost flushing's due to water leaking past the towers.

To fix it you have to put a sealer so no water can take that path.

Why not have a twist seal between towers so you can pull up to desired level, twist the outer tower to seal any water bypassing between them ?

This is what I had to do to fix my issue with this kit. .

Rick

View full review
Pros:
  • Easy install
Cons:
  • Poor design

Preferred solution: Let the company propose a solution

User's recommendation: buy the one peace tower, kit , cut it off

Anonymous
map-marker South West City, Missouri

Old valve started hissing and leaking past the valve, New valve installed is worse than the old one.

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I replaced a FM 400A because water was leaking past the valve. I bought a new 400A and the amount of water bypassing the valve is significantly more. I checked online and this has been an issue since 2013.

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User's recommendation: Boycot Fluidmaster until they get their quality back to what it was and should be.

susan p Qif

Part# 703-A5B

toilet continually runs, must lift part to stop filling

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Preferred solution: Let the company propose a solution

Joyce R Kpn

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Verified Reviewer

I purchased Fluidmaster because, The Flapper on My Kohl Toilet was worn.

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I would recommend Fluidmaster to Anyone, Once The Flapper #502 was installed, My Toilet Stopped Singing and I PRAISED "GOD", For leading Me to purchase Fluidmaster Universal PerforMax Longest Lasting and Instant Worker 502. Thank You Fluidmaster!

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Reason of review:
Exactly as described/ advertised
1 comment
mlagasse

Thank you Joyce for your review and phone call to us about your experience. Mike L Technical Service Fluidmaster, Inc.

Lawrence B Noq

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Verified Reviewer

Poor quality

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400CR kit. When attaching the flapper valve to the filler tube the plastic broke off. The portion of the flapper valve is of poor quality.

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Cons:
  • Poor quality

Preferred solution: Full refund

User's recommendation: Do not buy!

Anysia Itd
map-marker Denver, Colorado

Toilet not flushing

Toilet will not flush completely, does the valve and/or flapper need to be replaced?

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Joyce R Kpn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hammond, Louisiana

Fluidmaster is a Consummate Company; Having Masterminded such an User Friendly Product! I have No plumbing skills, Yet Fluidmaster Designed This product and its Instructions, to Perfection!

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Within in a few Short Seconds, after installing Fluidmaster Universal PerforMAX LONGEST LASTING FLAPPER, 502; My toilet, that had been singing for Months; Stopped in just a Few Seconds!!! Thank You Fluidmaster Geniuses!

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Michael G Oeg

Bad seal/ phantom flushing/ over engineered

Fluidmaster - Bad seal/ phantom flushing/ over engineered
Fluidmaster - Bad seal/ phantom flushing/ over engineered - Image 2
Fluidmaster - Bad seal/ phantom flushing/ over engineered - Image 3

I have had your fuildmaster dual flush system for 1 year. First three months it worked.

Second three months developed a leak and had to reapply the putty seal. 90 days later same problem, called costumer service they told me that it was a leak in my toilet, not helpful at all, bought another seal reapply. 1year later, same problem very unhappy with product and it has cost me at least $200 in parts and water. This is how I fixed it.

I kept the flushing handle on, took apart flushing valve and reused the little white plunger connector and attached it to my old rubber seal. then used the leftover putty as a counter weight. Problem solved.

I used half of the parts same effect. I would like compensated for my losses and since I'm sending photos, I want to be compensated for my redesign.

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Loss:
$200
Reason of review:
Damaged or defective

Preferred solution: compesation

1 comment
mlagasse

Contact Fluidmaster’s Technical Service Department for help with your product we are available Monday through Friday from 5:30 AM through 5:00 PM Pacific Standard Time. Contact options include: Chat www.fluidmaster.com/support E-Mail techsupport@fluidmaster.com and Toll Free 800-631-2011.

Arthr B
map-marker El Dorado Hills, California

400A falure

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The valve float would not drop thus no flush, cleaned valve as cite and still failed. Purchased new unit and installed today and seems to be working properly.

Pleas advise as to why this valve failed. Should I return it to you for inspection?

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Reason of review:
Work Experience or Job Application
Sal G Eji
map-marker Lancaster, Pennsylvania

Fluidmaster 400

Bought 3 pack first one failed after 6 months thought cool I have 2 more I will just replace it. 2nd one failed less than 24 hours later.

Kids said they heard water running the new Valve is leaking through. Junk.

View full review
Loss:
$20
Reason of review:
Bad quality

Preferred solution: Full refund

Stephanie S Sjd

Junk Junk Junk

We just replaced the whole old kit with the fluid master (which is all I can find in stores) it’s the biggest piece of junk I’ve ever seen !!!! Every time I buy one it barely last 2 months, the last was hasn’t worked properly at all since installed. I WILL NEVER BUY THIS JUNK AGAIN

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3 comments
Guest

USE MASTER PLUMBER 176-195 FOR 12 inch Toilet Tank. USE EZ-FLO 40203 FOR 10 to 11 inch Toilet Tanks available at AMAZON.

mlagasse

Fluidmaster would like the opportunity to learn more about your installation experience and provide help. Please contact Fluidmaster’s Technical Service Department, we are available Monday through Friday from 5:30 AM through 5:00 PM Pacific Standard Time. Contact options include: Chat www.fluidmaster.com/support E-Mail techsupport@fluidmaster.com and Toll Free 800-631-2011.

mlagasse

Fluidmaster would like the opportunity to learn more about your product experience and provide help. Please contact Fluidmaster’s Technical Service Department, we are available Monday through Friday from 5:30 AM through 5:00 PM Pacific Standard Time. Contact options include: Chat www.fluidmaster.com/support E-Mail techsupport@fluidmaster.com and Toll Free 800-631-2011.

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