Fluidmaster
Fluidmaster Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fluidmaster has 2.4 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Availability, Customer service, Easy install.
Cons: Poor quality, 400a instructions, Company policy.Recent recommendations regarding this business are as follows: "Don't believe what they tell you. If it's "Universal fit" it probably isn't.", "Find different brand", "DO NOT BUY PRODUCTS FROM FLUDMASTER", "Use this product, you won't be sorry.", "Boycot Fluidmaster until they get their quality back to what it was and should be.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fluidmaster has 2.4 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Availability, Customer service, Easy install.
Cons: Poor quality, 400a instructions, Company policy.Recent recommendations regarding this business are as follows: "Don't believe what they tell you. If it's "Universal fit" it probably isn't.", "Find different brand", "DO NOT BUY PRODUCTS FROM FLUDMASTER", "Use this product, you won't be sorry.", "Boycot Fluidmaster until they get their quality back to what it was and should be.".
Most users ask Fluidmaster for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Location. The price level of this organization is medium according to consumer reviews.
Media from reviews
False Advertising
I bought a product that said it worked on my toilet but they clearly never even tried it. I have a mansfield toilet and they said the new flusher fit and while it did actually fit it also LOCKED THE FLAPPER OPEN.
Flushing a toilet and the water continuing to drain from the tank into the toilet IS NOT HOW A TOILET IS SUPPOSED TO FUNCTION!
Just messed up. I paid extra for shipping too so i could use the hall toilet again w/o getting my hand wet reaching in the tank to flush it.
It's so badly designed I honestly considered just designing something and 3d printing it.
Pathetic.
- Lie on their packaging
Preferred solution: Full refund
User's recommendation: Don't believe what they tell you. If it's "Universal fit" it probably isn't.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased new valve, was missing rubber seal under csp
Bought a toilet float that did not have a seal under the cap. Customer service didnt believe me.
Over the last 5 years Ive purchased 6-7 of these valves. 3 were bad.
This was the worst.
- Availability
- Poor quality
Preferred solution: Apology
User's recommendation: Find different brand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
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Refusal to Refund Product That Cannot be Used
I have heard nothing from Fluidmaster to-date.
I called their Tech Support and talked to Jesus M. He asked that I send a picture of the inside of my toilet so he could advise how I could install this. I received an email from him asking a technical question about the inside of my toilet. I explained that I had no idea what he was referring to and would like a refund.
He told me there is no refund on this product.
However, their website states refunds are via their "technical support". Their handling of me as a customer and consumer is atrocious and is simply a runaround.
To-date FluidMaster has not offered any resolution to this issue.
Preferred solution: Full refund
User's recommendation: DO NOT BUY PRODUCTS FROM FLUDMASTER
Happiness
My husband, 75, has never fixed anything. However, to save money he bought a Fluid Master Fill Valve. After he finished, no cursing needed, he told me they were the best instructions he ever used, and was totally pleased with Fluid Master and himself.
User's recommendation: Use this product, you won't be sorry.
Fill valve failure
Stem broke that hold Flush seal
Poor design on kit 540AK
I'm complaining about the Toiled Flush Valve Kit 540AK , the adjustable tower does not stop water from leaking in-between the 2 sections so when you raise the outer tower to allow a higher water level you get Ghost flushing's due to water leaking past the towers.
To fix it you have to put a sealer so no water can take that path.
Why not have a twist seal between towers so you can pull up to desired level, twist the outer tower to seal any water bypassing between them ?
This is what I had to do to fix my issue with this kit. .
Rick
- Easy install
- Poor design
Preferred solution: Let the company propose a solution
User's recommendation: buy the one peace tower, kit , cut it off
Old valve started hissing and leaking past the valve, New valve installed is worse than the old one.
I replaced a FM 400A because water was leaking past the valve. I bought a new 400A and the amount of water bypassing the valve is significantly more. I checked online and this has been an issue since 2013.
User's recommendation: Boycot Fluidmaster until they get their quality back to what it was and should be.
Part# 703-A5B
toilet continually runs, must lift part to stop filling
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI purchased Fluidmaster because, The Flapper on My Kohl Toilet was worn.
I would recommend Fluidmaster to Anyone, Once The Flapper #502 was installed, My Toilet Stopped Singing and I PRAISED "GOD", For leading Me to purchase Fluidmaster Universal PerforMax Longest Lasting and Instant Worker 502. Thank You Fluidmaster!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor quality
400CR kit. When attaching the flapper valve to the filler tube the plastic broke off. The portion of the flapper valve is of poor quality.
- Poor quality
Preferred solution: Full refund
User's recommendation: Do not buy!
Toilet not flushing
Toilet will not flush completely, does the valve and/or flapper need to be replaced?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hammond, LouisianaFluidmaster is a Consummate Company; Having Masterminded such an User Friendly Product! I have No plumbing skills, Yet Fluidmaster Designed This product and its Instructions, to Perfection!
Within in a few Short Seconds, after installing Fluidmaster Universal PerforMAX LONGEST LASTING FLAPPER, 502; My toilet, that had been singing for Months; Stopped in just a Few Seconds!!! Thank You Fluidmaster Geniuses!
Bad seal/ phantom flushing/ over engineered
I have had your fuildmaster dual flush system for 1 year. First three months it worked.
Second three months developed a leak and had to reapply the putty seal. 90 days later same problem, called costumer service they told me that it was a leak in my toilet, not helpful at all, bought another seal reapply. 1year later, same problem very unhappy with product and it has cost me at least $200 in parts and water. This is how I fixed it.
I kept the flushing handle on, took apart flushing valve and reused the little white plunger connector and attached it to my old rubber seal. then used the leftover putty as a counter weight. Problem solved.
I used half of the parts same effect. I would like compensated for my losses and since I'm sending photos, I want to be compensated for my redesign.
Preferred solution: compesation
400A falure
The valve float would not drop thus no flush, cleaned valve as cite and still failed. Purchased new unit and installed today and seems to be working properly.
Pleas advise as to why this valve failed. Should I return it to you for inspection?
Fluidmaster 400
Bought 3 pack first one failed after 6 months thought cool I have 2 more I will just replace it. 2nd one failed less than 24 hours later.
Kids said they heard water running the new Valve is leaking through. Junk.
Preferred solution: Full refund
Junk Junk Junk
We just replaced the whole old kit with the fluid master (which is all I can find in stores) it’s the biggest piece of junk I’ve ever seen !!!! Every time I buy one it barely last 2 months, the last was hasn’t worked properly at all since installed. I WILL NEVER BUY THIS JUNK AGAIN
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Thank you Joyce for your review and phone call to us about your experience. Mike L Technical Service Fluidmaster, Inc.